Terms & Conditions
Effective Date: 03/02/2026
These Terms & Conditions govern access to and use of the Alamo Peptides website and all product purchases. By accessing this website or completing a purchase, you agree to be legally bound by these Terms.
1. Eligibility
By placing an order, you represent and warrant that:
- You are at least 21 years of age
- You are legally permitted to purchase laboratory research materials
- You possess the necessary knowledge and qualifications to safely handle research compounds
We reserve the right to request verification and refuse service at our sole discretion.
2. Strictly For Laboratory Research Use
All products are sold strictly for laboratory research and analytical purposes.
Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, or clinical application of any kind.
Purchasers agree not to misuse products in violation of any applicable law.
3. FDA Disclaimer
Products have not been evaluated or approved by the U.S. Food and Drug Administration.
No statements made on this website are intended to diagnose, treat, cure, or prevent any disease.
Any scientific references are provided for informational research context only.
4. Assumption of Risk
Purchaser assumes all responsibility for proper handling, storage, regulatory compliance, and lawful research use.
Alamo Peptides shall not be responsible for misuse, improper handling, regulatory violations, or unlawful application.
5. Orders & Payment
All orders are subject to review and acceptance. We reserve the right to cancel orders for suspected misuse, fraud, or compliance concerns.
Orders may not be canceled once payment has been processed.
6. Shipping & Delivery
Processing Time
Orders placed before 2:00 PM CST (Monday–Friday) are typically processed and shipped the same business day. Orders placed after this cutoff, on weekends, or on holidays will be processed the next business day.
Processing time refers to order handling and fulfillment, not carrier transit time.
Shipping Methods & Transit Times
Shipping options and estimated delivery times are provided at checkout. All delivery estimates are based on carrier transit times and begin once the package has been accepted and scanned by the carrier, not when the order is placed.
- Standard Shipping: Typically 2–5 business days after carrier acceptance
- Expedited Shipping (2-Day): Typically 2 business days after carrier acceptance
Expedited shipping refers to carrier transit time only and is not a guaranteed delivery date.
Carrier Responsibility
Once an order has been shipped and accepted by the carrier, the shipment is under the control of the carrier, including USPS and other delivery providers.
Alamo Peptides is not responsible for delays or delivery issues caused by the carrier, including but not limited to:
- Missed delivery windows
- Weather-related delays
- Operational or routing delays
- Delivery errors at the carrier level
Shipping Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to reshipment fees. Orders will not be replaced or refunded due to address errors provided by the customer.
Delivery Confirmation & Missing Packages
If a shipment is marked as “Delivered” but cannot be located, the following process applies:
Customer Verification Requirements
Before a claim can be reviewed, customers must:
- Confirm the shipping address entered at checkout
- Check all delivery locations (mailbox, parcel locker, front door, side door, etc.)
- Contact neighbors, leasing offices, or building management if applicable
24-Hour Waiting Period
Carriers may prematurely scan packages as delivered prior to final drop-off.
Customers must allow 24 hours from the delivery scan for the package to arrive before further action is taken.
Trace Investigation Process
If the package is still not located after the 24-hour period:
- A trace investigation will be initiated with the carrier
- Investigations typically require 1–3 business days for resolution
- The carrier may use GPS delivery data and driver verification to determine delivery accuracy
Carrier Determination
If the carrier confirms successful delivery to the provided address, the shipment is considered fulfilled under carrier guidelines.
If the carrier determines a delivery error or is unable to confirm proper delivery, the shipment may be classified as lost.
Resolution Policy
All delivery-related claims are handled on a case-by-case basis.
If a shipment is determined to be lost or misdelivered, we may, at our sole discretion:
- Issue a replacement shipment, or
- Issue a refund
We do not guarantee replacements or refunds for all “Delivered” claims.
Replacement Conditions
For approved replacements, we reserve the right to:
- Require signature confirmation upon delivery
- Use an alternate carrier or upgraded shipping method
- Limit replacements to one (1) per order or customer
Limitations & Abuse Prevention
The following are not eligible for replacement or refund:
- Incorrect or incomplete shipping addresses provided at checkout
- Failure to cooperate with the investigation process
- Repeated delivery claims to the same address
We reserve the right to deny claims, limit service, or refuse future orders in cases of suspected abuse or excessive delivery issues.
Lost or Delayed Shipments
If a shipment is significantly delayed or appears lost in transit (not marked delivered), customers should contact support@alamopeptides.com.
We will assist in initiating a carrier investigation where applicable.
Shipping Costs
Shipping fees are non-refundable once an order has shipped, except in cases where the issue is determined to be due to our error.
7. Refund Policy
General Policy
Due to the sensitive nature of laboratory materials, all sales are final.
Opened or used items are not eligible for refund or replacement under any circumstances.
All refund and replacement requests are subject to review and approval at our sole discretion.
Damaged, Defective, or Incorrect Items
We offer replacements or refunds for items that arrive:
- Damaged
- Defective
- Incorrect
All issues must be reported within 48 hours of delivery and must include clear photographic evidence.
Failure to provide sufficient documentation may result in denial of the claim.
Delivered but Not Received (DNR)
Claims for packages marked as “Delivered” but not received are not automatically eligible for refund or replacement.
All such claims are handled in accordance with our Shipping & Delivery – Trace Investigation Process, including:
- Customer verification requirements
- Mandatory 24-hour waiting period
- Carrier trace investigation
Resolution is determined only after completion of the carrier investigation.
If a shipment is determined to be lost or misdelivered, we may, at our sole discretion:
- Issue a replacement shipment, or
- Issue a refund
If the carrier confirms successful delivery to the provided address, the order is considered fulfilled and no refund or replacement will be issued.
Refund Processing
Approved refunds are issued via Zelle, CashApp, PayPal or Venmo.
Shipping fees are non-refundable once the order has shipped, except in cases where the issue is determined to be due to our error.
Limitations
We reserve the right to:
- Limit replacements to one (1) per order or customer
- Deny claims in cases of repeated delivery issues
- Refuse service for suspected abuse, fraud, or misuse of our policies
8. Limitation of Liability
To the fullest extent permitted by law:
Alamo Peptides shall not be liable for any indirect, incidental, consequential, punitive, or special damages.
Total liability shall not exceed the purchase price of the product giving rise to the claim.
9. Indemnification
Purchaser agrees to indemnify, defend, and hold harmless Alamo Peptides from any claims, damages, liabilities, losses, or expenses arising from:
- Misuse
- Unlawful application
- Regulatory violations
- Breach of these Terms
10. Binding Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any product purchase shall be resolved exclusively through final and binding arbitration, rather than in court.
Arbitration shall be conducted in the State of Texas under the rules of the American Arbitration Association (AAA), and judgment on the award may be entered in any court of competent jurisdiction.
The parties waive any right to a jury trial.
11. Class Action Waiver
All claims must be brought in an individual capacity.
You agree not to participate in any class action, consolidated action, or representative proceeding against Alamo Peptides.
12. Governing Law
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.
13. Force Majeure
Alamo Peptides shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Carrier delays
- Government action
- Regulatory changes
- Supply chain disruptions
- Power or system failures
14. Communications & Consent
By providing your contact information through our website, checkout, or any signup form, you agree to receive communications from Alamo Peptides, including:
- Order confirmations and transactional messages
- Customer support communications
- Marketing and promotional emails (if opted in)
- SMS/text messages (if you opt in)
Consent to receive marketing communications is not a condition of purchase.
15. Mobile Messaging (SMS) Terms
The Alamo Peptides mobile message service (the “Service”) is operated by Alamo Peptides (“we,” “us,” or “our”). By opting into our SMS/text messaging service, you agree to receive recurring messages to the mobile number you provided.
Consent
By enrolling:
- You consent to receive SMS messages sent via automated technology
- Your consent is not a condition of purchase
- Participation is voluntary
Message Content
Messages may include:
- Promotions and special offers
- Product updates
- Cart reminders
- Order and account notifications
Message Frequency & Charges
- Message frequency may vary
- We do not charge for SMS messages
- Message and data rates may apply based on your carrier
- You are responsible for all carrier-related charges
Opt-Out
You may opt out at any time by replying:
- STOP to unsubscribe
You will receive a one-time confirmation message. No further messages will be sent unless you opt back in.
Help
For assistance:
- Reply HELP
- Email: support@alamopeptides.com
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Number Changes
If your mobile number changes, you agree to re-subscribe with your new number. We are not responsible for messages sent to reassigned or invalid numbers.
Service Modifications
We reserve the right to modify or discontinue the Service at any time without notice.
Limitation of Liability (SMS)
We are not liable for delayed, failed, or misdirected delivery of messages or any actions taken based on such messages.
16. Electronic Acceptance
By checking the required agreement box at checkout and completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Electronic acceptance shall have the same force and effect as a signed written agreement.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Modifications
We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
19. Privacy
These Terms complement our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
