By accessing the Website, creating an account, placing an order, subscribing to communications, contacting support, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

This Policy should be read together with our Terms and Conditions.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we process concerning:

• Website visitors.
• Customers and prospective customers.
• Account holders.
• Email and SMS subscribers.
• Individuals who contact customer support.
• Local-pickup customers.
• Affiliate applicants and participants.
• Individuals who interact with our social-media or community pages.
• Other individuals who communicate or conduct business with us.

This Policy does not govern the independent privacy practices of third-party websites, payment providers, carriers, laboratories, social networks, community platforms, or other services that we do not control.

2. Personal Information We Collect

“Personal information” or “personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Personal information generally does not include information that has been lawfully made public or information that has been aggregated or deidentified so that it cannot reasonably be linked to an individual.

A. Identifiers and Contact Information

We may collect:

• First and last name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Local-pickup information.
• Internet Protocol address.
• Account username or customer identifier.
• Communications and support-ticket identifiers.

B. Account and Eligibility Information

We may collect:

• Account login and authentication information.
• Age-confirmation or eligibility representations.
• Research-use acknowledgments and checkout certifications.
• Account preferences and communication settings.
• Information supplied to verify identity, address, age, eligibility, or transaction legitimacy.

We generally do not request government identification unless reasonably necessary for fraud prevention, account security, payment review, age or identity verification, legal compliance, or investigation of a claim.

C. Commercial and Transaction Information

We may collect:

• Products viewed, placed in a cart, purchased, refunded, or replaced.
• Order numbers and order history.
• Purchase dates and transaction amounts.
• Discount, affiliate, promotional, or referral-code usage.
• Shipping method, tracking information, and delivery status.
• Local-pickup selections and completion status.
• Claims, refunds, replacements, payment disputes, and chargeback information.
• Customer-support history relating to a transaction.

D. Payment Information

Payments may be processed by independent payment processors, financial institutions, or payment-service providers. Depending on the payment method, those providers may collect payment-card information, bank information, billing details, cryptocurrency transaction information, wallet information, or other financial data.

We generally receive transaction confirmations, payment status, limited payment-method details, fraud indicators, billing information, and related transaction records. We do not ordinarily receive or store complete payment-card numbers.

E. Device, Internet, and Website-Usage Information

We or our service providers may automatically collect:

• IP address.
• Browser type and browser settings.
• Device type, operating system, and device identifiers.
• Language and approximate geographic region.
• Referring and exit pages.
• Pages, products, and links viewed.
• Date, time, and duration of Website activity.
• Shopping-cart and checkout activity.
• Cookie identifiers and similar technical information.
• Website errors, logs, performance information, and security events.

Approximate location may be inferred from an IP address. We do not intentionally collect precise GPS location through the Website.

F. Communications and Customer-Support Information

We may collect information contained in:

• Emails and support tickets.
• Text messages.
• Order notes.
• Contact forms.
• Claim submissions.
• Photos, videos, documents, or screenshots supplied to support a claim.
• Social-media or community communications directed to us.
• Reviews, feedback, surveys, and other voluntary submissions.

G. Affiliate Information

If you apply for or participate in our affiliate program, we or our affiliate-platform provider may collect:

• Name, email address, and contact information.
• Affiliate account and referral information.
• Referral links, coupon codes, clicks, and attributed orders.
• Commission, payment, tax, and payout information.
• Website or social-media information supplied with an application.
• Communications concerning affiliate participation.

H. Fraud, Security, and Compliance Information

We may collect or generate:

• Fraud-risk indicators.
• Address-validation results.
• Device, network, account, or transaction-risk signals.
• Records of suspected misuse, policy violations, or abusive conduct.
• Chargeback and payment-dispute records.
• Delivery-claim and carrier-investigation information.
• Records necessary to comply with legal or regulatory obligations.

I. Information We Do Not Intentionally Request

We do not intentionally request medical records, diagnoses, prescriptions, treatment information, biometric identifiers, genetic information, religious beliefs, political affiliations, or similarly sensitive personal information through ordinary Website transactions.

Our research Products are not offered for human or animal use. Do not submit medical histories, treatment plans, dosing information, photographs of medical conditions, or other unnecessary health information through order notes, product reviews, support tickets, or other communications.

When an individual voluntarily provides information that was not requested, we may process or delete it as reasonably necessary to respond, document the communication, comply with law, protect legal rights, or enforce our policies.

3. Sources of Personal Information

We may obtain personal information:

• Directly from you, including through checkout, account creation, support requests, subscriptions, reviews, surveys, affiliate applications, claims, and other communications.
• Automatically from your device, through cookies, server logs, analytics tools, security systems, and similar technologies.
• From payment and fraud-prevention providers, including transaction status, payment confirmation, billing information, and fraud-risk indicators.
• From fulfillment and shipping providers, including address-validation, tracking, delivery, return, loss, and claim information.
• From affiliate and referral services, including referral, attribution, commission, and affiliate-account information.
• From communication and marketing providers, including subscription status, message delivery, engagement, and opt-out information.
• From public or legally available sources, when reasonably necessary to prevent fraud, investigate misconduct, verify claims, comply with law, or protect the Company and others.

4. How We Use Personal Information

We may use personal information to:

A. Process and Fulfill Transactions

• Receive, review, process, and fulfill orders.
• Confirm payment and transaction status.
• Validate shipping and billing information.
• Prepare shipments and local-pickup orders.
• Provide tracking and delivery information.
• Administer refunds, replacements, credits, and claims.

B. Operate Accounts and Customer Support

• Create and maintain customer accounts.
• Authenticate users and secure account access.
• Respond to questions, requests, complaints, and support tickets.
• Maintain records of communications and resolutions.
• Provide service, policy, inventory, and order-related notices.

C. Verify Eligibility and Enforce Research-Use Restrictions

• Administer age gates and checkout acknowledgments.
• Record research-use and eligibility representations.
• Review purchases for compliance with our Terms and policies.
• Restrict or refuse transactions presenting compliance or misuse concerns.

D. Protect Security and Prevent Fraud

• Detect, investigate, and prevent fraud or unauthorized transactions.
• Identify suspicious accounts, devices, addresses, or payment activity.
• Protect customers, personnel, systems, property, and business operations.
• Investigate false claims, chargebacks, abuse, harassment, or policy violations.
• Maintain records concerning blocked or restricted transactions where lawful.

E. Operate and Improve the Website

• Maintain Website functionality and shopping-cart features.
• Understand Website traffic and usage.
• Diagnose technical problems and improve performance.
• Develop and improve products, content, services, and customer experience.
• Measure the effectiveness of communications and promotions.

F. Send Communications

• Send transactional order and account communications.
• Respond to support requests.
• Send security, legal, policy, and service notices.
• Send marketing email or SMS communications when permitted by law and applicable consent.
• Maintain suppression records so we can honor unsubscribe and opt-out requests.

G. Operate the Affiliate Program

• Review affiliate applications.
• Create and administer affiliate accounts.
• Attribute referrals and calculate commissions.
• Prevent affiliate fraud and unauthorized code usage.
• Process payouts and maintain financial and tax records.

H. Comply With Law and Protect Legal Rights

• Comply with tax, accounting, recordkeeping, and legal obligations.
• Respond to lawful subpoenas, court orders, warrants, or government requests.
• Establish, exercise, or defend legal claims.
• Enforce our Terms and other agreements.
• Protect the rights, safety, security, and property of the Company and others.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the business and operational purposes described in this Policy.

A. Payment and Financial-Service Providers

We may disclose transaction, billing, contact, device, and order information to payment processors, financial institutions, cryptocurrency-payment services, and fraud-prevention providers to process and verify transactions, issue refunds, prevent fraud, and resolve payment disputes.

B. Website, Hosting, and Technology Providers

We may disclose information to providers that support website hosting, e-commerce functionality, database storage, security, content delivery, technical support, analytics, backups, and related technology operations.

C. Shipping, Fulfillment, and Delivery Providers

We may provide names, addresses, telephone numbers, email addresses, order details, and other necessary information to carriers, shipping-platform providers, fulfillment providers, insurers, and delivery-investigation services.

D. Communication and Marketing Providers

We may disclose contact information, subscription choices, transaction information, and communication-engagement information to service providers that help us send transactional messages, newsletters, restock alerts, promotional emails, or text messages.

E. Affiliate and Referral Providers

We may disclose customer-order attribution information, referral data, affiliate account information, and commission information to providers that administer our affiliate or referral programs.

Affiliates generally receive information needed to understand attributed referrals and commissions. We do not authorize affiliates to independently use customer personal information for unrelated purposes.

F. Professional Advisers and Contractors

We may disclose information to accountants, attorneys, consultants, contractors, insurers, auditors, and other professional advisers when reasonably necessary to operate the business, obtain advice, comply with law, or protect legal rights.

G. Government Authorities and Legal Recipients

We may disclose information when we reasonably believe disclosure is required or permitted by law, including in response to legal process, government requests, investigations, public-safety concerns, suspected criminal activity, or threats to rights, security, or property.

H. Business Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, asset sale, ownership change, bankruptcy, dissolution, or other business transaction.

I. With Your Direction or Consent

We may disclose information to another person or entity when you direct us to do so, authorize the disclosure, or intentionally use a feature that requires the disclosure.

6. Sale of Personal Data and Targeted Advertising

We may use limited analytics, attribution, security, and Website-performance technologies. Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than ordinary usage of those terms.

If our practices change in a manner that creates an applicable opt-out right, we will update this Policy and provide an appropriate opt-out method as required by law.

7. Cookies and Similar Technologies

Cookies are small files or identifiers stored on or associated with a browser or device. We and our service providers may use cookies, pixels, local storage, tags, scripts, server logs, and similar technologies.

These technologies may be used for:

• Strictly necessary functions, such as cart operation, checkout, login, security, fraud prevention, and session management.
• Preference functions, such as remembering account, language, age-gate, or Website preferences.
• Analytics and performance, such as understanding Website traffic, page performance, errors, and feature usage.
• Communication measurement, such as measuring whether an email was delivered, opened, or interacted with.
• Affiliate attribution, such as determining whether an order resulted from an affiliate link or promotional code.

Browser Controls

Most browsers allow you to block, limit, or delete cookies. Blocking necessary cookies may prevent parts of the Website, cart, checkout, account, or age-verification system from functioning correctly.

Global Privacy Control and Other Preference Signals

Where required by applicable law and technically supported, we will process recognized browser-based opt-out preference signals as requests to opt out of covered sale or targeted-advertising activity.

Because we do not currently engage in the covered practices described above, such a signal may not produce a visible change to your Website experience.

Do Not Track

Some browsers offer a “Do Not Track” setting. There is not currently a universally accepted industry standard for responding to every Do Not Track signal. We respond to legally recognized opt-out preference signals where applicable.

8. Email Communications

Transactional and Service Emails

We may send emails necessary to administer a transaction or business relationship, including:

• Order confirmations.
• Payment and processing notices.
• Shipping and tracking updates.
• Local-pickup communications.
• Account-security notices.
• Support responses.
• Claim, refund, replacement, or policy communications.

Transactional messages are not marketing messages. Unsubscribing from marketing does not prevent us from sending communications necessary to service an order, account, claim, or legal obligation.

Marketing Emails

When you subscribe or otherwise provide applicable consent, we may send newsletters, discounts, restock alerts, product announcements, laboratory updates, and other promotional communications.

You may unsubscribe by selecting the unsubscribe link in a marketing email. We may retain your email address on a suppression list to ensure that we continue honoring the request.

9. SMS and Text Messaging

When you voluntarily enroll in a text-messaging program, you consent to receive recurring automated or non-automated transactional or marketing messages at the telephone number supplied, as described when you enroll.

• Message frequency may vary.
• Message and data rates may apply.
• Consent to marketing text messages is not a condition of purchase.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.

After an opt-out request, you may receive a one-time confirmation message. We may retain the telephone number on a suppression list to document and honor the request.

You represent that you are the subscriber or customary user of the supplied number. You must notify us or unsubscribe before transferring or relinquishing that telephone number.

Mobile carriers are not responsible for delayed or undelivered messages.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the information and circumstances, safeguards may include:

• Access controls and account authentication.
• Encrypted transmission where supported.
• Limited personnel or contractor access.
• Payment processing through specialized providers.
• Website security, logging, monitoring, and backup measures.
• Fraud-detection and transaction-review procedures.
• Vendor and service-provider controls.

No website, transmission method, storage system, or security control is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, lost, or destroyed without authorization.

You are responsible for maintaining the confidentiality of account credentials and for promptly notifying us of suspected unauthorized account activity.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Complete and document transactions.
• Maintain tax, accounting, and financial records.
• Provide customer service.
• Administer warranties, refunds, replacements, and claims.
• Prevent fraud, misuse, and repeated policy violations.
• Maintain security and transaction-integrity records.
• Resolve disputes and enforce agreements.
• Comply with legal, regulatory, and recordkeeping requirements.

Retention periods vary by information type. Order, transaction, tax, and accounting records may generally be retained for up to seven years or longer when required by law, involved in a dispute, or reasonably necessary to protect legal rights.

Suppression records may be retained as necessary to honor marketing opt-outs. Fraud, security, restricted-customer, payment-dispute, and legal records may be retained for a reasonable period after the underlying transaction or relationship ends.

When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or securely dispose of it, subject to technical, backup, legal, and operational limitations.

12. Deidentified and Aggregated Information

We may create aggregated or deidentified information that cannot reasonably be linked to a particular person. We may use and disclose that information for lawful business purposes, including analytics, planning, security, performance evaluation, and service improvement.

When we maintain information as deidentified data, we will not attempt to reidentify it except as permitted by law to verify that our deidentification processes are effective.

13. Your Privacy Choices

Account Information

You may review or update certain account information by signing into your account or contacting us.

Marketing Email

Use the unsubscribe link included in a marketing email to stop receiving promotional email messages.

Text Messages

Reply STOP to an applicable text message to stop further marketing text messages.

Cookies

You may manage cookies through your browser or available Website cookie controls. Disabling certain technologies may affect Website functionality.

Privacy Requests

Residents of certain jurisdictions may have additional rights as explained below.

14. United States State Privacy Rights

Depending on your state of residence, the nature of our processing, and whether an applicable privacy law covers the Company or a particular transaction, you may have some or all of the following rights:

• Right to confirm and access: Request confirmation of whether we process your personal data and access qualifying personal data.
• Right to correct: Request correction of inaccurate personal data, taking into account the nature and purpose of the data.
• Right to delete: Request deletion of qualifying personal data, subject to legal and operational exceptions.
• Right to portability: Request a portable copy of qualifying personal data where required by law and technically feasible.
• Right to opt out: Opt out of qualifying processing for targeted advertising, sale of personal data, or certain profiling.
• Right to appeal: Appeal our refusal to take action on an applicable privacy request.
• Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute. We may deny or limit a request when an exemption applies, when we cannot reasonably verify the request, when the information is not subject to the applicable law, or when retaining the information is necessary for purposes such as:

• Completing a transaction requested by you.
• Providing requested products or services.
• Maintaining security and preventing fraud.
• Complying with tax, accounting, legal, or regulatory obligations.
• Establishing, exercising, or defending legal claims.
• Maintaining records of refunds, replacements, chargebacks, or policy violations.
• Protecting the rights and safety of the Company or others.
• Other purposes permitted by applicable law.

15. How to Submit a Privacy Request

To submit a request to exercise an applicable privacy right, email:

support@alamopeptides.com

Use the subject line Privacy Request and include:

• Your full name.
• The email address associated with your account or order.
• The state in which you reside.
• The right you are requesting to exercise.
• Sufficient details for us to understand and evaluate the request.

Do not send complete payment-card numbers, passwords, medical information, or other unnecessary sensitive information with your initial request.

Verification

We must reasonably verify that the request concerns your information. We may ask you to confirm control of an email account, provide order information, authenticate an account, confirm transaction details, or provide other information reasonably necessary to verify identity and prevent fraudulent requests.

Any information collected for verification will be used only to evaluate and respond to the request, maintain legally required records, and prevent fraud or impersonation.

Response Timing

We will respond within the period required by applicable law. For qualifying requests under the Texas Data Privacy and Security Act, we generally respond without undue delay and no later than 45 days after receiving a verifiable request.

Where permitted, we may extend the response period once when reasonably necessary based on the complexity or number of requests. We will notify you of an applicable extension and the reason for it.

Authorized Agents

Where applicable law permits an authorized agent to submit a request on your behalf, we may require evidence of the agent’s authority and may separately verify your identity or confirm that you authorized the request.

We may deny an agent request when the agent does not provide sufficient proof of authorization or when we cannot reasonably verify the request.

Appealing a Decision

If we deny a qualifying privacy request, you may appeal the decision by emailing support@alamopeptides.com with the subject line Privacy Request Appeal.

Include the original request, our response, and a brief explanation of why you believe the decision should be reconsidered. We will review and respond to an applicable appeal within the period required by law.

When required, our appeal response will explain how you may contact the appropriate state authority to submit a complaint.

16. Children’s Privacy

The Website and Products are intended only for individuals who are at least 21 years of age. We do not knowingly collect personal information from children under 13, and we do not knowingly permit individuals under 21 to purchase Products.

If you believe a child has submitted personal information to us, contact us at support@alamopeptides.com . We will review the report and take appropriate action.

17. International Users

The Company is based in the United States. The Website, customer records, and service providers may process and store information in the United States and other jurisdictions in which our providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws of your country. Where legally required, we will use appropriate measures for covered cross-border transfers.

Access to the Website from another country does not represent that our Products, services, or privacy practices satisfy every requirement of that jurisdiction.

18. Third-Party Websites and Services

The Website may contain links to or integrations with third-party services, including payment services, carriers, tracking services, affiliate platforms, social networks, community platforms, and laboratory websites.

Those parties operate independently and may collect information under their own privacy policies and terms. We are not responsible for the privacy, security, content, or conduct of services that we do not control.

Review the privacy policy of any third-party service before providing information to it.

19. Business Transfers

If the Company is involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, ownership change, or similar transaction, personal information may be reviewed, disclosed, or transferred as part of that transaction.

Any successor may continue to process the information subject to this Privacy Policy or a replacement policy provided in accordance with applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, Website, service providers, data practices, security measures, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Website, by email, or through another reasonable method when required by law.

Changes apply from the stated effective date. Your continued use of the Website after that date acknowledges the revised Policy.

21. Disputes and Governing Terms

Disputes concerning this Privacy Policy or our handling of personal information are subject to the applicable governing-law, limitation, arbitration, and dispute-resolution provisions contained in our Terms and Conditions, except where applicable privacy law provides otherwise.

22. Contact Information