Contact & Support
Whether you have a question about an order, shipping, local pickup, or our research products, we’re here to help. Our team is committed to providing prompt, professional support and clear communication every step of the way.
Customer Support
Need assistance with an order, shipping issue, local pickup request, payment question, or product concern?
Our Support Center is the fastest and most efficient way to reach our team. Submitting a support ticket helps us track requests, provide updates, and ensure nothing falls through the cracks.
Support Availability
24/7 Monday–Sunday
Expected Response Time
Most support tickets receive a response within 1 business day.
Discord Community
Looking to discuss research, stay updated on restocks, view announcements, or connect with other researchers? Join our Discord community.
Frequently Asked Questions
All items sold by Alamo Peptides are strictly for laboratory research use only. They are not for human or animal consumption, not for therapeutic use, and not cleared for incorporation into food, cosmetics, medical devices, or drugs. By purchasing, you confirm you are a qualified professional or organization capable of safely and lawfully handling these materials.
No. Products offered by Alamo Peptides have not been reviewed or approved by the U.S. Food and Drug Administration (FDA). They are not meant to diagnose, cure, treat, or prevent any disease, and they must not be represented or marketed as such.
No. Under no circumstances should Alamo Peptides products be used for self-administration, supplementation, or any form of consumption. They are strictly for controlled research and development purposes in professional environments.
Yes. When placing an order, you are confirming that you:
- Are 21 years or older, and
- Either a licensed researcher, a laboratory/institution engaged in scientific research, or an individual with verifiable qualifications using the materials only for research.
Alamo Peptides reserves the right to request documentation of credentials and may refuse or cancel orders at its discretion.
We accept major credit cards and secure online payments processed through trusted third-party providers. For customer safety, Alamo Peptides does not store or directly process credit card information.
Orders placed before 1:00 PM CST (Monday–Friday) typically ship the same day. Orders placed after this cutoff, on weekends, or on holidays will ship the next business day.
Shipping options:
- Standard Shipping: 2–5 business days after carrier acceptance
- 2-Day Express: 2 business days after carrier acceptance
Please note that shipping time begins once the package is accepted and scanned by the carrier, not at the time the order is placed.
While most orders arrive within the expected timeframe, delivery delays may occasionally occur due to carrier issues, weather, or other factors outside our control.
Shipping costs are non-refundable once the order has shipped, unless the issue was due to our error.
Due to the sensitive nature of our products, all sales are final. Refunds or replacements may only be offered at our discretion if the product arrives incorrect, defective, or damaged. Issues must be reported within 7 days of delivery by emailing customersupport@alamopeptides.com with documentation (such as photos).
Yes. Certificates of Analysis are available for most products upon request. These third-party lab reports verify the purity and composition of the materials. Please note that COAs are provided for informational purposes only and do not represent medical approval or guarantees.
No. Alamo Peptides does not provide any dosing or usage recommendations. Sharing such information would conflict with regulatory standards. Products are intended only for qualified professionals who understand proper research protocols.
Alamo Peptides assumes no responsibility for misuse of its products. By purchasing, you accept full legal responsibility for the handling, storage, and application of materials after delivery. Placing an order means you agree to our Terms & Conditions and acknowledge all risks tied to misuse.
