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Contact Alamo

Help, without
the runaround.

Choose the right channel below so your question reaches the right place and stays attached to a trackable conversation.

Best for order issues

Start with the Support Center.

For shipping, payment, pickup, missing-item, damaged-item or order-specific questions, a support ticket is the fastest route.

Submit a ticket Track an order
Choose a route

What can we help with?

Keeping order support inside the ticket center helps us retain messages, attachments, updates and final resolutions.

01

Order support

Shipping, payment, pickup, incorrect items, damage or another issue tied to an existing order.

Open support center
02

Track a shipment

Review current tracking information and the latest available carrier scan for your order.

Track order
03

General inquiry

Non-order questions, business inquiries or another message that does not require a support ticket.

Send an email
Tickets accepted 24/7 Submit whenever the issue occurs.
Response target Most tickets receive a reply within one business day.
Community updates Restocks and announcements are posted on our TikTok (@realalamopeptides) and newsletter.
Quick answers

Before submitting a ticket.

These cover the questions that most often delay an order or support request.

What should I include with an order-support request?
Include your order number, the email used at checkout and a clear description of the issue. For missing, incorrect or damaged items, attach clear photographs and retain all original packaging.
When will my order be processed?
Orders placed before 11:00 AM Central, Monday through Friday, generally qualify for same-day fulfillment. Orders placed after the cutoff, or on a weekend or holiday, are handled the next business day. Carrier acceptance and transit time begin after the package is scanned.
What if my package or order has a problem?
Report damaged, missing or incorrect items through the Support Center within 48 hours of delivery. Keep the product, mailer and all packaging while the request is reviewed.
Where can I find Certificates of Analysis?
Available reports, downloadable PDFs and verification links are organized on the Lab Results page. Each report applies only to the sample and lot identified in that document.
Can support provide dosing or usage instructions?
No. Alamo Peptides does not provide dosing, administration, treatment or personal-use guidance. Products and site information are provided strictly for laboratory research purposes.
Is the Potranco address a walk-in location?
No. The listed Potranco address is a mailing address and is not a retail storefront. Local pickup instructions are provided through the applicable order and support process.
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